Shareholder enquiries

Phone

Shareholder helpline: 0371 384 2432
For outside the UK please call: +44 121 415 7047
Lines are open: 8:30am–5:30pm Mon-Fri

General registration helpline

Phone: 0371 384 2030
Lines are open: 8:30am–5:30pm Mon-Fri

Post

Equiniti Limited
Highdown House
Yeoman Way
Worthing
BN99 6DA

Investment Manager

Phone

Phone: 020 7321 3470
Fax: 020 7321 3471
Lines are open: 9:00am–5:00pm Mon-Fri

Email: info@frostrow.com

Post

Chikara Japan Income & Growth Trust plc
25 Southampton Buildings
London
WC2A 1AL

How can I complain?

Contact

Frostrow Capital LLP
25 Southampton Buildings
London
WC2A 1AL

Alternatively, complaints may be raised electronically using the email address info@frostrow.com.

Should you have a complaint about advice received in connection with your investment, please contact your financial adviser in the first instance.

In the event of a complaint being received, we commit to providing an initial acknowledgement within five business days of receipt. We also commit to a written response within eight weeks of receiving a complaint. Every effort will be made to respond within these time-frames. If this is not possible, we will provide an indication of when a written response can be expected.

Key contacts

AIFM, Administrator and Company Secretary (with effect from 1 January 2025)

Frostrow Capital LLP

25 Southampton Buildings
London
WC2A 1AL

Investment Manager

Chikara Investments LLP

5 Bolton Street
London
W1J 8BA

Broker

Peel Hunt LLP

100 Liverpool Street
London
EC2M 2AT

Depositary and Custodian

Northern Trust Investor Services Limited

50 Bank Street
London
E14 5NT

Legal Adviser

Stephenson Harwood LLP

1 Finsbury Circus
London
EC2M 7SH

Auditor

Johnston Carmichael LLP

7-11 Melville Street
Edinburgh
EH3 7PE

Registrar

MUFG Corporate Markets (previously Link Group)

Central Square
29 Wellington Street
Leeds
LS1 4DL

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